Refund policy

Refund Policy for DirectDukan.com

1. Refund Eligibility

Eligibility for Refund:
- You may be eligible for a refund if the item is defective, damaged, or if the wrong item was shipped.
- Refunds are typically processed for orders that are canceled within a specified period (usually within 24-48 hours of purchase) before shipping, or for eligible returns as per the return policy.
Conditions for Refund:
- The product must be returned in its original condition, unused, and in the original packaging.
- A receipt or proof of purchase is required for processing any refund.

2. Refund Process

How to Request a Refund:
- To request a refund, you need to contact customer service at [insert contact details such as phone number or email address].
- You may need to provide your order number, name, and reason for the refund.
Refund Timeline:
- Refunds will be processed within [7-14 business days] after the returned product has been received and inspected.
- The refund will be credited to the original payment method used for the purchase.
Partial Refunds:
- In certain cases, a partial refund may be issued if the product is returned with missing parts or if it is not in its original condition.

3. Non-Refundable Items

Certain items may not be eligible for a refund, including but not limited to:

Perishable goods (e.g., food products, cosmetics).
Personalized or custom-made items (e.g., engraved or made-to-order products).
Hygiene products (e.g., undergarments, health and personal care items).

4. Shipping Charges

Shipping Fees:
- Shipping costs are generally non-refundable, except in cases where the item is damaged, defective, or the wrong item was shipped.
Return Shipping Fees:
- If you are requesting a refund due to an issue that is not the fault of DirectDukan.com (e.g., you changed your mind, ordered the wrong item), you may be responsible for the cost of return shipping.

5. Damaged or Defective Products

Reporting Damaged Products:
- If the product is defective, damaged, or faulty upon arrival, you should contact customer support within [X] days of receiving the product.
- You may be required to provide photographic evidence of the damage.
Resolution:
- In such cases, DirectDukan.com may offer a full refund, replacement, or exchange, depending on availability and customer preference.

6. Order Cancellations

Cancellation Refunds:
- If an order is canceled before the product is shipped, a full refund will typically be issued.
- Once the item has been shipped, cancellations may not be possible, and you may need to follow the return process after receiving the item.

7. Terms & Conditions

Changes to the Policy:
- DirectDukan.com reserves the right to modify or update the refund policy at any time. Customers will be notified of significant changes through the website or other communication methods.
Refund Method:
- Refunds will be processed back to the same payment method that was used for the original purchase (e.g., credit card, debit card, PayPal).

Important Notes:

Customer Responsibility: Ensure that the product is returned within the allowed return period and in its original condition to be eligible for a full refund.
Documentation: Always keep proof of purchase or transaction details as it may be needed for processing your refund.

This is a sample refund policy and may not reflect the exact terms for DirectDukan.com. For the most accurate information, please review their official refund policy on their website or reach out to their customer service team.

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