Return policy

Return Policy for DirectDukan.com

1. Return Eligibility

Timeframe: Returns can be initiated within [7-14 days] of receiving the product. The exact return window may vary depending on the product category.
Condition of the Product:
- The product must be unused, in original packaging, and in the same condition as when it was received.
- Items with opened or damaged packaging, or those used or altered, may not be eligible for a return.

2. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

Perishable goods (e.g., food items, cosmetics).
Personalized/custom products (e.g., products with customized engravings or made-to-order).
Hygiene products (e.g., innerwear, bathing accessories).

3. How to Return an Item

Requesting a Return:
- To return an item, customers should contact customer support via [email/phone] with the order number and reason for return.
- You may be required to fill out a return request form on the website.
Return Authorization:
- Some returns may require a return authorization (RA) number before being shipped back. Ensure to follow the instructions provided by the customer support team.

4. Return Shipping

Return Shipping Costs:
- In most cases, customers are responsible for the cost of return shipping, unless the product was defective, damaged, or an error was made by DirectDukan.com.
- If DirectDukan.com provides a prepaid return label, the cost of return shipping will be deducted from the refund amount.

5. Refund Process

Refund Timeline:
- Refunds will typically be processed within [7-14 business days] after the returned item is received and inspected.
- Refunds will be credited to the original payment method.
Partial Refunds:
- If the item is not returned in its original condition or is missing parts, a partial refund may be issued.

6. Exchanges

Exchanges:
- Exchanges may be processed for the same item or a similar product, depending on availability. The return process must be followed before an exchange can occur.

7. Damaged or Defective Items

Damaged Goods:
- If you receive a damaged or defective item, you must report it to customer support within [X] days of receipt. Please provide photographic evidence of the damage or defect.
- In these cases, DirectDukan.com will usually offer a replacement, exchange, or refund, depending on availability and customer preference.

8. Terms & Conditions

Right to Modify:
- DirectDukan.com reserves the right to modify or update the return policy at any time. Changes will be communicated to customers as needed.
Refund for Shipping Fees:
- Shipping charges are generally non-refundable, unless the item was defective or the wrong product was sent.

Important Notes:

Keep Proof of Purchase: Always retain your receipt or order confirmation as proof of purchase when initiating a return.
Return Instructions: Follow the return instructions carefully to avoid delays or issues with your return process.

This is a general example of a return policy. The actual return policy of DirectDukan.com may differ based on their business model, product types, and specific circumstances. For detailed and accurate information, please refer to their official website or reach out to their customer support team.

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